Order Cancellations:

• You may cancel your order before it has been dispatched for shipping.
• To cancel your order, please contact us at info@allnztrading.co.nz with your order details.
• If your order has already been dispatched, please refer to our Returns policy.

Order Enquiries:

• For any inquiries about your order, including tracking information, please contact us at info@allnztrading.co.nz.
• Please include your order number and relevant details in your inquiry.

Damaged Items:

• If you receive a damaged item, please contact us at info@allnztrading.co.nz within 7 days of receiving your order.
• Please provide details and photos of the damaged item, along with your order number.
• We will arrange for a replacement or refund for the damaged item.

Returns:

• If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange.
• To initiate a return, please contact us at info@allnztrading.co.nz with your order number and reason for return.
• Items must be returned in their original condition and packaging.
• Return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective item.
• Refunds will be processed within 7-10 business days after receiving the returned item.